Order And Payment Modes
For online transactions, Paypal payments (Visa, Mastercard and American Express) are welcome.
Business Hours
Monday to Friday, 9 AM to 4 PM (Eastern Time).
Sales Conditions
Our prices are in Canadian currency (CAN $) and do not include shipping costs and custom fees, if applicable.
Delivery
Costs and delivery time: Costs and delivery time are given according to the destination and the transport mode selected. We use Canada Post services.
Delivery date not met: if for any reason we cannot deliver the products on time, we will inform you as soon as possible and give you the possibility to cancel your order.
Return And Exchange
We will replace or give a refund for goods damaged during delivery without any additional cost to the client.
Payment Security
When you make an order with the Paypal payment system, your transaction is directed to a secured Internet payment terminal. This connection uses the latest generation SST encryption protocol. The Paypal securing and prevention tools are among the best on the market.
All transaction data is encoded to be transmitted from your computer to the Paypal server, the only server able to decrypt the information. Paypal then pass along the information relating to your order to the merchant, except that concerning your credit card.
To learn more about Paypal, click here.
Complaint Resolution
Any complaint should be addressed to Mr. Jean-Luc Pilotte at:
3635, Port-Royal
Bécancour G9H 1Y2 Québec
Canada
Phone: 819 233-2354
Fax: 819 293-3389
Email: guiltantinc@olymel.com
You may file a complaint by phone, by mail, fax, or email. We will deal with any complaint within three days of its reception at no charge to the buyer.
Privacy Policy
Personal Data Collection And Use
All personal information collected will only be used to process your order and treat your complaint, if possible. Only the following information will be collected during the order:
- Last Name
- First Name
- Adresse
- Phone
Rest assured that all personal information collected will be kept private. It will only be used to:
- Confirm your order by email,
- Send a payment receipt if you have ordered with a credit card,
- Ensure a speedy and accurate delivery of your order,
- For customer service follow-up, as explained below.
Customer Agreement
No information will be collected without your agreement. Please note that you are automatically giving your consent by filling up an order form or by filing a complaint. You can withdraw your consent at all times. To do so, please contact Mr. Jean-Luc Pilotte to the address given earlier.
Sharing Of Data With Third Parties
Your personal information will never be shared or communicated to third parties.
Information Access
You can access and modify your personal information at all times on our Website by logging in your Client account.
Complaints
To file a complaint about the use of your personal data, please contact Mr. Jean-Luc Pilotte. Your complaint will then be analyzed and treated within three days following its reception. We will then inform you of our decision. The complaint treatment process is free.
Policy Changes
We will advise you of any change we may have to make to our privacy policy. The date of every policy update will be displayed as at the bottom of each of our Privacy Policy page. In those cases, the Website will be updated immediately. Privacy policies in effect at the time of the order will however always take precedence.